Contact Officer G5
Cardiff Council
Who You Are
You are enthusiastic, motivated, and positive, with a passion for making a difference in the lives of families across Cardiff. You possess resilience and can respond positively under pressure. Your comprehensive understanding of the needs of babies, children, young people, and families, along with your ability to build effective working relationships with diverse individuals and groups, sets you apart. You are adept at providing clear and accurate information, and your interpersonal skills allow you to build rapport quickly. You have a thorough working knowledge of the Microsoft package and/or case management systems and can identify when an individual may be at risk, seeking advice and support when necessary.
What the Job Involves
As a Family Gateway Contact Officer, you will work as part of the Family Gateway Team to provide information, advice, and assistance to families and professionals. You will manage and coordinate multiple referrals but will not carry a personal caseload. Your role involves collaborating with teams within the Family Advice & Support Protection Hub and other partner agencies to ensure support is provided at the right level and time. This position is hybrid, with at least one agreed day in the office each week, located at the Conference Centre, East Moors Road, Cardiff.
Skills
- Enthusiasm and motivation
- Resilience under pressure
- Passion for improving family wellbeing
- Understanding of family needs
- Effective relationship building
- Excellent interpersonal skills
- Clear and accurate information provision
- Microsoft and case management proficiency