Information Request Officer (Grade 13)
Somerset Council
Who You Are
An experienced and assertive professional with a strong foundation in communication, planning, and organizational skills. You possess the interpersonal ability to influence and resolve conflicts, coupled with a keen attention to detail and a knack for working with legal documentation. You remain calm under pressure, actively seeking solutions while maintaining confidentiality and upholding Council values.
What the Job Involves
As an Information Request Officer, you will be part of the Information Governance Team, responsible for managing, responding, and processing requests using iCasework within set statutory guidelines. You'll coordinate with customers to clarify requests and ensure high-quality responses, applying public interest tests for qualified exemptions. Additionally, you will develop disclosure logs, handle potentially vexatious requests, and provide guidance on FOI, EIR, and Data Protection legislation. Occasionally, you'll undertake ad-hoc duties and related projects, promoting equality, diversity, and inclusion throughout your work.
Skills
- Strong communication skills, both written and verbal
- Effective planning and organizational skills
- Ability to manage conflicting deadlines
- Interpersonal skills with persuasiveness and tact
- Excellent attention to detail
- Ability to interpret and apply legislation
- Experience with confidential information handling
- Proficiency in IT skills, including Microsoft Office
- Self-motivated and capable of independent work
- Fluent English communication skills