Planner LBS-007
Southwark Council
Who You Are
You are a proactive and skilled coordinator with a strong ability to manage schedules and appointments. You possess excellent communication skills and have a solid understanding of IT systems. You are detail-oriented, capable of handling complex orders, and committed to maintaining accurate records and performance systems. Your customer service aptitude ensures high satisfaction levels, and you are adept at liaising with internal and external parties to ensure exceptional service delivery.
What the Job Involves
Your role involves scheduling appointments and coordinating work with qualified operatives, utilizing technology and reporting tools to meet business objectives within set timeframes. You will maintain and operate performance monitoring systems, handle customer satisfaction surveys, and resolve repair issues. You will manage and resolve calls and queries from operatives and clients, maintain the appointment scheduling system, and prepare records and statistics as required. Monitoring operative performance and ensuring compliance with relevant legislation and best practices are key aspects of this role.
Skills
- Proactive scheduling and coordination
- Excellent communication and customer service
- Strong IT system proficiency
- Detail-oriented record management
- Problem-solving and issue resolution
- Ability to monitor and report performance effectively
- Knowledge of relevant legislation and procedures
- Effective liaison with internal and external partners