Case Handler
Southern Housing
Who You Are
You are an organized and efficient professional with experience in case management, particularly in damp and mould cases, and a solid understanding of Awaabs legislation. You possess excellent people skills, demonstrate empathy and are committed to ensuring a safe home for residents. You embody the values of being Honest, Efficient, Accountable, Respectful, and Trusted. Immediate availability is required, and you have the flexibility to work from various locations, including the Sittingbourne office when needed.
What the Job Involves
As a Case Handler at Southern Housing, you will report to the Project Manager (Damp & Mould) and play a crucial role in ensuring a zero-tolerance approach to damp and mould in homes. You will handle all Damp & Mould repair requests, provide administrative support to Specialist Surveyors, and manage communications, scheduling, and diary management. You will interact with residents, offer guidance on damp and mould management, and coordinate resolutions in line with Southern Housing’s standard operating procedures.
Skills
- Excellent communication
- Good level of IT and keyboard skills
- Excellent collaboration
- Creative problem solving
- Multitasking