Business Support Officer - Grade C
Plymouth City Council
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Who You Are
You are organized, detail-oriented, and adept at managing both customer interactions and extensive financial data. You excel in a fast-paced environment and are skilled at troubleshooting and resolving customer queries. Your communication skills are exceptional, allowing you to liaise effectively with customers and colleagues alike.
What the Job Involves
This role requires delivering efficient administrative and customer support to the Commercial Waste Service. You will manage customer accounts, process invoicing, and maintain financial administration. Act as a key contact for customers, support daily operations, handle enquiries, and ensure accurate financial records. Your duties include setting up customer accounts, processing billing, resolving customer queries, maintaining databases, supporting contract administration, and working closely with the operational team to address customer needs and provide comprehensive administrative support.
Skills
- Strong organizational skills
- Excellent communication abilities
- Proficiency in database and spreadsheet management
- Financial administration knowledge
- Customer service expertise
- Problem-solving abilities
- Attention to detail