Housing Standards Officer WCR 3 BASE
City of Westminster Council
Who You Are
You will have experience within a housing standards, housing enforcement, or similar regulatory environment and be comfortable working directly with residents, landlords, and a variety of stakeholders. You are a confident communicator with a strong customer focus and a commitment to improving outcomes for residents.
What the job involves
This role requires responding to complaints related to residential properties and housing conditions, conducting property inspections within the private rented sector, and identifying hazards using relevant legislation. You will draft notices, promote compliance, investigate concerns, and take appropriate action to improve housing standards. The role includes maintaining records and safeguarding public health and wellbeing standards, while collaborating within the Public Protection and Licensing Directorate to ensure excellent customer service.
Skills
- Experience in housing standards or enforcement
- Responding to public complaints
- Delivering customer-facing services
- Building effective stakeholder relationships
- Understanding of legislation and regulatory requirements
- Strong written communication and attention to detail
- Effective workload management
- Independent working with escalation recognition
- Proficient in IT, especially Microsoft Office
- Experience with mobile technology in the field