Control Centre Operator (ARC/CCTV) G5
Cardiff Council
Who You Are
As a Control Centre Operator in the ARC, you possess a keen understanding of customer and employee support services within a council environment. You are empathetic and can communicate clearly and concisely with residents, members of the public, and relevant stakeholders. Your ability to handle sensitive and emergency situations effectively sets you apart, making you a reliable and proactive member of the team. You are committed to maintaining public safety and security, and you demonstrate a strong dedication to continuous improvement and equality of opportunity.
What the Job Involves
In this role, you will manage various support services, including the monitoring of CCTV, handling building alarms, and responding to emergency and priority calls. Your responsibilities include assisting customers with inquiries, ensuring high levels of customer satisfaction, and liaising with internal departments and external agencies. You will work with technology to provide effective services, assist with police investigations by handling CCTV images and reports, and engage with South Wales police when necessary. Additionally, you will follow set protocols to maintain safety and security within public and council spaces.
Skills
- Effective communication skills
- Empathy and patience
- Proactive problem-solving
- Initiative and self-reliance
- Knowledge of CCTV and alarm systems
- Ability to work with technology
- Strong written English skills
- Ability to work in a 24/7 shift system
- Commitment to equality and safety