Lettings Officer - (SC6)
Lewisham Council
Who You Are
You are a detail-oriented and proactive individual with a commitment to delivering high-quality lettings services. You work well with internal and external partners, ensuring that properties are advertised and occupied within target times, and comply with all statutory requirements. You thrive in collaborative environments and place a strong emphasis on excellent customer service and continuous personal development.
What the Job Involves
Your primary role is to efficiently manage the lettings service for properties handled by Lewisham Council. You will terminate tenancies, anticipate voids, and coordinate property viewings. You will ensure timely sign-ups, set up tenancies, and maintain accurate records within the Housing Management System. Additionally, you will update the choice-based lettings system and work closely with the Voids Repair Team. You will also handle inquiries and complaints, all while adhering to Council policies and participating in training and development programs.
Skills
- Attention to detail
- Proactive time management
- Strong customer service orientation
- Effective communication
- Data management and accuracy
- Collaboration and teamwork
- Knowledge of housing management systems