Leasehold Advisor WCR 2 MID
City of Westminster Council
Who You Are
A skilled and experienced Leasehold Advisor who is capable of comprehending complex financial data and applying a high level of detail. Ideal candidates have a background in the leasehold sector and demonstrate familiarity with Section 20 legislation. Candidates must possess outstanding customer service skills and take a proactive role in dispute resolution. The role involves liaising with tenants, colleagues, and external legal representatives regularly, hence, the candidate must be excellent in communication.
What the job involves
As a Leasehold Advisor for Westminster City Council, your role spans from customer and stakeholder engagement, leasehold services, to financial responsibilities. Within housing services, you'll handle advanced queries, process applications for home ownership, and support leaseholders with payment advice. Additionally, you'll calculate estimated and actual service charges whilst adhering to applicable policies, prepare all necessary documentation for major works bills, and ensure accuracy in billing.
Skills
- Prior experience within the leasehold sector
- Understanding of Section 20 legislative requirements
- Experience managing service charges and major works bills
- Experience working with financial controls and audit trails
- Ability to analyse financial data
- Proficiency in Office 365
- Strong spreadsheet skills
- Excellent written and verbal communication skills
- Ability to manage complex caseloads
- High attention to detail and accuracy