Housing Standards Officer WCR 3 BASE
City of Westminster Council
Who You Are
You are someone with experience within a housing standards, housing enforcement or similar regulatory environment and are comfortable working directly with residents, landlords, and a range of stakeholders. You are a confident communicator with a strong customer focus and a commitment to improving outcomes for residents.
What the job involves
This job involves working as a Housing Standards Officer in the Environmental Health Service within the Public Protection and Licensing Directorate of the Westminster City Council. You will be required to respond to complaints, inspect properties, assess housing conditions, and draft notices and schedules of work. You'll promote compliance with landlords and tenants, investigate concerns, and maintain accurate records while upholding public health and satisfaction standards.
Skills
- Experience in housing standards, housing enforcement, or a similar role
- Able to respond to complaints from the public and stakeholders
- Experience in delivering customer-facing services
- Ability to build effective relationships
- Strong communication skills
- Ability to interpret and explain legislation and regulations
- Excellent written communication and attention to detail
- Good time management and ability to meet targets
- Ability to work independently and escalate issues when necessary
- Proficient in IT and mobile technology for field work
- Understanding and experience of using the Housing Health and Safety Rating System (HHSRS)
- Relevant qualifications and experience for the role