Case Management Officer (SO1)
Lewisham Council
Who You Are
You are an experienced professional within Adult Social Care, health, or a related care setting. You have excellent knowledge of the Care Act 2014 and carers’ rights, solid experience of case assessment, review and support planning. You also have a strong understanding of safeguarding adults procedures. You are able to manage competing priorities and work under pressure, demonstrating competent IT skills and experience of electronic case management systems.
What the Job Involves
As a Case Management Officer in the Gateway Carers Team, you will help carry out strength-based assessments, reviews, and support planning for unpaid carers per the Care Act 2014. Your role will involve close collaboration with unpaid carers, service users, their families, health professionals, and partner agencies to identify support needs and enhance the wellbeing and independence of carers. You’re also responsible for maintaining accurate and timely case recordings, managing a caseload, promoting strength-based practice and person-specific approaches.
Skills
- Knowledge and application of the Care Act 2014 and carers' rights
- Experience in assessments, reviews, and support planning
- Effective communication and interpersonal skills
- Good recording and report writing abilities
- Ability to manage competing priorities and work under pressure
- Understanding of safeguarding adults procedures
- Competent IT skills and experience with electronic case management systems
- Ability to work independently and as part of a multidisciplinary team
- Commitment to promoting carers' wellbeing, choice, and independence