Senior Advice and Information Officer (SO1)
Lewisham Council
Who You Are
You are a confident, compassionate individual with a significant understanding and passion for social care. You are an exceptional communicator, able to provide guidance, advice, and support to both customers and your team. With a strong commitment to customer care, you actively contribute to improving services and handling enquiries. You possess strong knowledge about the council, health, and voluntary sector services, and are quick to learn about new processes and policies.
What The Job Involves
The job involves handling and coordinating enquiries received within Adult Social Care, providing professional guidance and support, and offering detailed advice on social care issues. You will complete the initial assessment of people wishing to access Adult Social Care, providing referrals and resolving enquiries and complaints. In the absence of the team manager, you will support staff and queue performance. There will be a requirement for carrying out other duties as needed, including but not limited to outreach work, assisting in preparation of records, and supporting the development of online processes for handling contacts.
Skills
- Effective communication skills
- Strong knowledge of social care
- Ability to provide professional guidance and advice
- Ability to triage and handle enquiries
- Comprehensive understanding of council, health, and voluntary sector services
- Problem-solving abilities
- Ability to work in a team setting
- Knowledge of relevant legislations and procedures
- Commitment to customer care