Housing Advisor (SO2)
London Borough of Lambeth
Role
Who You Are
You are dedicated to preventing homelessness and possess a strong understanding of homelessness law and best practices. You have experience managing complex caseloads in challenging environments and are skilled in negotiation, mediation, and providing housing advice.
What the job involves
The role is based at Camberwell Foyer, focusing on preventing homelessness in line with the Homelessness Reduction Act. Responsibilities include conducting housing needs assessments, managing caseloads, providing advice and mediation services, and delivering customer-facing services through various channels. The role requires you to assess temporary accommodation needs, maintain detailed records, and provide private sector advice to prevent accommodation loss. You will engage with tenants affected by welfare reforms, assess housing-related support needs, and assist customers in supported housing.
Skills
- Understanding of homelessness law and best practices
- Experience in case management
- Negotiation and mediation skills
- Customer service excellence
- Record keeping and administrative skills
- Knowledge of housing options and welfare rights
- Ability to work with diverse communities
- Strong interpersonal skills