Recycling Communications Officer G4
Cardiff Council
Role
Who You Are
You are someone with a keen interest in supporting individuals facing housing challenges, especially those dealing with homelessness or the risk of it. You have strong communication skills and an ability to work collaboratively within a team. You are adaptable, capable of handling confidential data securely, and prioritize customer satisfaction. Being detail-oriented with the ability to maintain and organize records is also crucial in this role.
What the Job Involves
Your main responsibilities include assisting the Housing Options Service to provide essential support to clients. This involves processing applications for housing bonds and rent in advance, offering comprehensive advice via various communication channels, and working closely with partners on private sector accommodation options. You will also maintain the housing waiting list, handle statistical information, and ensure efficient team communication and coverage. Meeting individual and team targets, contributing to service development, complying with legal and council requirements, and ensuring data confidentiality are also key aspects of your role.
Skills
- Knowledge of housing options and services
- Strong communication skills
- Ability to handle confidential information
- Customer service orientation
- Proficiency in data processing and record keeping