Liquid Logic Case Management Systems Support Officer (SO1)
Enfield Council
Who You Are
You are a systems support professional with a strong background in using LCS and EHM systems within Children's Services. You have an excellent understanding of local authority workflows and are experienced in providing high-quality customer service and technical support. You possess strong communication skills and are adept at coaching and training staff to enhance their system use and confidence.
What the Job Involves
The role involves providing comprehensive support for the Liquidlogic Children's System (LCS) and Early Help Module (EHM) across Children's Services, assisting approximately 400 users. Key responsibilities include troubleshooting system issues, managing data quality and reporting, developing user guides, delivering training and coaching sessions, supporting system improvements and testing, and collaborating with stakeholders to enhance service efficiency. The position requires ensuring accurate data management reporting, promoting the effective use of Liquid Logic for performance monitoring, and developing relationships with internal and external partners.
Skills
- Strong knowledge of LCS and EHM systems
- Excellent communication and training abilities
- Proficiency in Microsoft Office, including Outlook, Teams, and Excel
- Experience in customer service and technical problem-solving
- Understanding of children's social care processes
- Commitment to continuous improvement and service efficiency