Customer Services Advisor (Scale 4)
Enfield Council
Role
Who You Are
As a customer service professional, you have experience working in customer service environments, preferably within a call centre setting. You possess a positive attitude and the ability to consistently deliver excellent customer service.
What the job involves
The role involves answering phone queries related to a wide range of Council enquiries in a busy inbound Customer Service Call Centre. You will be expected to work to performance and quality standards, maintaining a positive attitude. The position is designated as flexible working, requiring at least two days a week in the office, with additional days as needed for training. Candidates will undergo a two-week training course involving both classroom instruction and shadowing. The work hours are Monday to Friday, 9 to 5.
Skills
- Customer service experience
- Call centre experience
- Positive attitude
- Ability to work to performance and quality standards
- Flexibility