Customer Service Officer LBS-007
Southwark Council
14th September 2026 - 1st March 2027
£18.85 per hour
Council Offices, Frensham Street, Southwark, SE156TH
Customer Service
Communication
Customer Services
Call handling
NEC (IWorld)
Liaising
Role
Who You Are
An individual with strong customer service and call handling experience, ideally from a repairs-related background within a local authority or housing association.
What the job involves
In this role, you will be responsible for handling calls related to leaks from neighboring properties, as well as damp and mould issues reported by residents. You will raise work orders to NEC (IWorld) and liaise with other council departments via phone, email, and Teams. Initially, this is an office-based role for 12 weeks, with the potential to work from home thereafter. Interviews are conducted in person.
Skills
- Customer service call handling
- Communication via phone, email & Teams
- Familiarity with NEC (IWorld) systems
- Ability to liaise across departments
- Repairs-related knowledge (desirable)