Customer Service Officer LBS-006
Southwark Council
Role
Who You Are
A customer-focused individual skilled in providing excellent service and processing information effectively. Sensitive to the needs of a diverse community and capable of handling demanding situations with professionalism and empathy.
What the job involves
Your role involves interacting with customers via various communication methods to resolve inquiries and issues related to Council services. You will support the customer experience division with clerical and administrative duties, ensuring compliance with Council policies and data protection legislations.
You will use Council systems to provide information, raise service requests, and maintain accurate records. Responsibilities include managing team mailboxes, monitoring repair cases, liaising with stakeholders, and arranging necessary appointments and visits.
Skills
- Customer service excellence
- Strong communication skills
- Database management
- Attention to detail
- Empathy and professionalism
- Ability to handle stressful situations