Enfield Council

31st August 2026 - 28th November 2026

£17.54 per hour

36-44 South Mall, London, EN1 3ES

Customer Service

Civil Engineering

Temporary - Full Time

Problem-solving

Attention to detail

Complaint handling

Strong written communication

Role

- Detail-oriented professional with strong communication skills. - Empathetic and customer-focused with the ability to handle sensitive situations. - Strong analytical skills to review case histories and policies. - Draft and manage acknowledgment letters for housing complaints, explaining processes and timescales. - Log and categorize complaints accurately within internal systems. - Investigate and respond to Stage 1 and Stage 2 complaints and liaise with internal teams and external stakeholders. - Maintain high standards of written communication and handle Members’ Enquiries with professionalism. - Respond to Housing Ombudsman queries and ensure compliance and accuracy in all responses. - Complaint handling - Strong written communication - Attention to detail - Problem-solving - Customer service - Policy understanding - Team collaboration

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Customer Support Officer (Scale 6)

Enfield Council

Role

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