Business Support Assistant (NJE GR3)

Who You Are

You are an efficient, customer-focused professional who excels in managing both reception and front of house functions. You possess strong communication skills and are adept at providing first-point customer service and advice. You are committed to maintaining high service standards and are flexible in your approach to workload and team coordination.

What the job involves

The role involves managing incoming calls and greeting visitors to County Hall, providing efficient and professional customer service. You will use various IT systems to manage data, maintain the internal telephone directory, and provide frontline advice on council services. The position requires you to work collaboratively with team leaders to ensure continuous service delivery, handle complaints, and participate in continuous training and development. You will also be involved in providing feedback for service improvement and support other team members as needed.

Skills

• Customer service excellence
• Efficient call management
• Professional communication
• IT systems proficiency (e.g., MS Office, intranet)
• Team collaboration
• Problem-solving
• Flexibility and adaptability