Customer Success Executive
Team Matrix
£23,500
Milton Keynes, MK5 8HJ
Customer Success Executive,
Temporary
Role
ABOUT US
Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to
work, the better it is for society and our business.
Our technology, and over 400 awesome people, make that possible by bringing together
organisations that need solutions to meet their recruitment needs.
We provide products and services that allow our customers to recruit temporary, contingent or
permanent staff, procure consultants and statement of works, and manage the screening and
compliance of all workers.
We already do this for over 4000 customers across the UK and as that number grows we are
perpetually looking for great people to join our team.
THE ROLE
We are looking for a dynamic and personable Customer Success Executive with a
background/experience in the recruitment in the recruitment sector.
Reporting to the Customer Success Manager, the Customer Success Executive’s primary role is to
provide world-class service to our customers, ensuring maximum fulfilment and cost reduction whilst
maximising revenue for Matrix by achieving the key Measures of Success.
How will you do it? Well, you’ll:
• Be committed to providing world-class service - achieving the highest scores in customer
satisfaction measures and following up on feedback where necessary and achieving the right
outcomes for your customers – ensuring all key performance targets are met and working
with Business Managers to achieve the customer’s commercial targets
• Understand customer’s requirements in depth and share this knowledge with the supply
chain, to ensure the right quality of candidate is put forward
• Ensure that the details of your customer’s vacancies are up to date with the correct levels of
detail to attract the right candidates
• Ensure timesheets are submitted and approved without queries each week
• Attend weekly and monthly customer meetings, providing operational overviews of service
delivery performance
• Provide training support to customers, to ensure they are using Matrix technology
effectively and efficiently
• Answer customer queries via phone, email and live chat in a timely manner
• Ensure that all candidates put forward for roles are 100% compliant, with the correct
documentation
• Highlight any commercial anomalies so they can be addressed immediately
• Where necessary and reasonable, attend the customer’s offices or working locations
ABOUT YOU
• You’ll be able to build rapport and establish great working relationships, you’ll love responding
to client needs proactively and at pace
• You’ll have excellent communication skills, both verbal and written
• You’ll have awesome listening skills and be able to gather information from customers to
ensure full understanding of their requirements
• You’ll be able to multi-task and have experience of dealing with a workload that fluctuates
throughout the week
• You’ll be comfortable using MS Office and various software and systems
• You’ll have a head for numbers and the ability to understand what the data is telling you
This role is focused on continuous improvement in processes and ways of working so you have the
opportunity to drive success in the team.
PERKS AND BENEFITS
• Company laptop and mobile phone provided
• Flexible working
• 25 days annual leave (plus Bank Holidays)
• Online discounts platform for major retailers via Westfield Health
• Cycle 2 Work Scheme
• Discount Gym Membership
• A strong sense of belonging and a great culture in a work focused environment
• Opportunities to progress
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com
Our passion and purpose at Matrix is to ‘Connect people to work’. The more people we connect to
work, the better it is for society and our business.
Our technology, and over 400 awesome people, make that possible by bringing together
organisations that need solutions to meet their recruitment needs.
We provide products and services that allow our customers to recruit temporary, contingent or
permanent staff, procure consultants and statement of works, and manage the screening and
compliance of all workers.
We already do this for over 4000 customers across the UK and as that number grows we are
perpetually looking for great people to join our team.
THE ROLE
We are looking for a dynamic and personable Customer Success Executive with a
background/experience in the recruitment in the recruitment sector.
Reporting to the Customer Success Manager, the Customer Success Executive’s primary role is to
provide world-class service to our customers, ensuring maximum fulfilment and cost reduction whilst
maximising revenue for Matrix by achieving the key Measures of Success.
How will you do it? Well, you’ll:
• Be committed to providing world-class service - achieving the highest scores in customer
satisfaction measures and following up on feedback where necessary and achieving the right
outcomes for your customers – ensuring all key performance targets are met and working
with Business Managers to achieve the customer’s commercial targets
• Understand customer’s requirements in depth and share this knowledge with the supply
chain, to ensure the right quality of candidate is put forward
• Ensure that the details of your customer’s vacancies are up to date with the correct levels of
detail to attract the right candidates
• Ensure timesheets are submitted and approved without queries each week
• Attend weekly and monthly customer meetings, providing operational overviews of service
delivery performance
• Provide training support to customers, to ensure they are using Matrix technology
effectively and efficiently
• Answer customer queries via phone, email and live chat in a timely manner
• Ensure that all candidates put forward for roles are 100% compliant, with the correct
documentation
• Highlight any commercial anomalies so they can be addressed immediately
• Where necessary and reasonable, attend the customer’s offices or working locations
ABOUT YOU
• You’ll be able to build rapport and establish great working relationships, you’ll love responding
to client needs proactively and at pace
• You’ll have excellent communication skills, both verbal and written
• You’ll have awesome listening skills and be able to gather information from customers to
ensure full understanding of their requirements
• You’ll be able to multi-task and have experience of dealing with a workload that fluctuates
throughout the week
• You’ll be comfortable using MS Office and various software and systems
• You’ll have a head for numbers and the ability to understand what the data is telling you
This role is focused on continuous improvement in processes and ways of working so you have the
opportunity to drive success in the team.
PERKS AND BENEFITS
• Company laptop and mobile phone provided
• Flexible working
• 25 days annual leave (plus Bank Holidays)
• Online discounts platform for major retailers via Westfield Health
• Cycle 2 Work Scheme
• Discount Gym Membership
• A strong sense of belonging and a great culture in a work focused environment
• Opportunities to progress
At Matrix, we celebrate what makes us unique. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. If you require any reasonable adjustments to the recruitment process, do reach out to our HR team who will be happy to help - Matrixhrhelp@teammatrix.com