Operational Support Officer (Scale 5)
Enfield Council
Role
Who You Are
We are seeking an Operational Support Officer to join our team, supporting Adult Social Care by processing and maintaining service package agreements for vulnerable individuals in Enfield. The ideal candidate is conscientious, willing to learn new systems, and takes responsibility for their work. You should work effectively as part of a team and strive to deliver high-quality customer service to care providers, service users, and their families.
What the job involves
As an Operational Support Officer, you will deliver high-standard support to various teams within Adult Social Care. Your responsibilities include data entry, record keeping, customer care, and administrative support for meetings and events. The role requires addressing customer inquiries, supporting project teams, and providing a customer-focused reception service. You'll also be responsible for updating IT systems, prioritizing workloads, and ensuring that requests are completed efficiently.
Skills
- Strong attention to detail
- High level of numeracy and confidence with figures
- Good communication skills
- Ability to work as part of a team
- Flexibility to meet service needs
- Strong IT skills, including Microsoft Office
- Ability to meet targets and deadlines
- Problem-solving and investigative skills