Customer Services Officer (Grade E)

Who You Are

We are looking for a motivated and customer-focused individual to join our Customer Services team as a Customer Services Officer on a fixed-term basis for 4 months, ending on 31 January 2027. The successful candidate will be flexible, proactive, and committed to delivering high-quality customer care. You will deal primarily with telephone enquiries but may also handle enquiries across a range of other access channels, including face-to-face. A caring and professional approach, alongside the confidence to support customers who may be facing challenging circumstances, is essential.

What the Job Involves

This is an exciting opportunity to play a key role in providing an effective link between customers and Council services. You will help customers to access the right information and support at the first point of contact wherever possible. The role involves supporting customers with a wide range of Council services, including Housing Repairs, Refuse and Recycling, Public Protection, and other areas. You will promote online services and ensure a seamless, efficient service experience for customers. The Contact Centre operates Monday to Friday, from 8.30 am to 6.00 pm.

Skills

• Excellent communication and interpersonal skills
• Caring and professional approach
• Good IT and keyboard skills
• Ability to work accurately in a busy environment
• Experience in customer service and recognising customer needs