Customer Service Officer LBS-007
Southwark Council
Role
Who You Are
You are a dedicated professional with a passion for delivering high-quality customer service. You are sensitive to the needs of a diverse community and able to establish effective working relationships. You thrive in a team-oriented environment and are committed to continuous improvement and development.
What the Job Involves
This role involves providing front-line customer service to homeowners, addressing and resolving their inquiries about Council services. You'll handle calls, emails, and other communication channels professionally, ensuring swift resolution of queries. You will liaise with various departments and external agencies to provide accurate advice and raise orders, while adhering to data protection laws. Responsibilities also include surveying customers for feedback, contributing to team meetings, working flexible hours, and assisting customers in accessing services through the Council's website.
Skills
- Strong communication skills
- Customer-focused attitude
- Proficiency with ICT systems
- Ability to work in a team
- Flexibility in working hours
- Commitment to equality and diversity