Customer Service Officer LBS-007
Southwark Council
Role
Who You Are
You are a dedicated individual with a commitment to providing high-quality customer-focused service. You have a strong commitment to corporate, team, and joint working with internal and external stakeholders. You possess a flexible, can-do attitude, with a passion for going the extra mile and a strong commitment to equality and diversity.
What the job involves
The role involves handling inquiries from homeowners professionally in line with corporate customer service standards. You will follow up with customers, provide accurate advice using ICT systems, maintain effective working relationships, and participate in training. Additionally, the role includes making onward referrals, administrative tasks related to the Contact Centre, and encouraging customers to access services online. Shift work is required, including evenings, weekends, and bank holidays.
Skills
- Strong communication skills
- Customer-focused approach
- Data protection compliance
- Effective teamwork
- Problem-solving skills
- Flexible and adaptable
- Use of ICT systems