Customer Service Officer LBS-007
Southwark Council
Role
Who You Are
You are a highly professional and customer-focused individual dedicated to providing high-quality service. You possess strong communication skills, are sensitive to community diversity, and are committed to equality and diversity policies. Your flexible attitude and enthusiasm for team and joint working make you an asset to the organization.
What the Job Involves
The role requires providing frontline customer service to handle repair calls from homeowners, processing inquiries, and ensuring swift resolution at the first point of contact. Responsibilities include handling telephone and email inquiries professionally, following up on service quality, using ICT systems for order management, and maintaining customer records. You will work collaboratively with colleagues, contractors, and partner agencies, while also participating in training and development. The job includes administrative tasks, promoting online access to Council services, and working flexible shifts, including evenings, weekends, and holidays.
Skills
- Customer-focused service delivery
- Effective communication in various formats
- Problem-solving and ownership
- Team collaboration and corporate working
- Adaptability and flexibility
- Data protection and compliance
- ICT system proficiency