Case Handler

Who You Are

You are a committed and motivated individual with a background in customer service, especially within the public sector. You possess strong organisation skills and case management experience. You value honesty, efficiency, accountability, respect, and trust, and are committed to the values and mission of Southern Housing.

What the Job Involves

Your role as a Case Handler involves providing effective case handling of all Damp & Mould repair requests, offering support to a team of Specialist Surveyors. You will manage resident enquiries related to damp and mould, coordinate actions for resolution, communicate guidance, ensure compliance with procedures, and interact with stakeholders. You need to escalate risks immediately and handle local authority enquiries.

Skills

• Excellent communication
• Good level of IT and keyboard skills
• Excellent collaboration
• Creative problem solving
• Multitasking