Cleaner/Porter - Scale 2

Job Description

Job Title:               Cleaner/ Porter Grade:                        Sc 2 Department:               Housing Regeneration and Environment Division:                     Housing Function:                    Accommodation and Property Reporting to:             Technical Services Coordinator Responsible for:        No staff

Main Purpose of the Job

Responsible for undertaking all daily cleaning and associated activities required towards maintaining hostels and communal areas including all office and other amenities particularly kitchens, bathrooms and toilets within the Council�s Temporary Accommodation (TA) Hostel portfolio.

Key Areas of Responsibility

Utilise a variety of methods and equipment to ensure all hostels and communal areas including all furniture, fittings and equipment sited in the communal areas are cleaned thoroughly, regularly and frequently following a programme of work in order to ensure that Councils hostels both internally and externally are kept to a high quality standard of hygiene for the safe use of residents.

Take responsibility and Assist the Technical Services Team Manager and team members in maintaining Health & Safety Standards within Hostels exercising self awareness at all times.

Assist with any practical matters in the day-to-day running of hostels being vigilant by reporting, deficiencies and/or misuse of equipment or non occupation of rooms by residents.

Be alert and responsive to the needs of residents and the service needs by assisting with the accessing, clearing of and cleaning of any vacant rooms including but not exclusively, moving furniture, belongings and completing inventories so that they can be promptly turned around for use in line with services objectives and targets. Liaise and work closely with team members and other peer groups across housing and other directorates that have a direct influence on the section promoting a joined up approach in the operational deployment of services.

Generic Responsibilities

Be a champion for excellent customer service delivery and customer care and contribute to the development and delivery of an integrated service. Be self serving with respect to administration, case record keeping and other related duties and utilise IT systems to update and record information required according to guidance and established procedures. Participate in appraisals, one to ones, objective settings, personal development plans and working group meetings and take a full and active role in service development, including service reviews. To carry out the duties of the post in accordance with the Data Protection Act, the Health & Safety at Work Act and other relevant legislation, as well as Council policies, procedures, Standing Orders and Financial Regulations. To carry out the duties of this post with due regard to the Council�s Equal Opportunities Policy and to actively promote and uphold the Council�s FRESH values. Take responsibility, appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults. Take responsibility, appropriate to the post for promoting diversity including tackling racism and good race, ethnic & community relations. To undertake any other duties appropriate to the grade, that may be required.  These may be varied from time to time to meet the needs of the service.

The post holder is required to hold a valid Enhanced Disclosure from the Criminal Records Bureau (CRB).

Competency Based Person Specification

Cleaner/Porter

It is essential that your written application gives evidence or examples of your proven experience in each of the criteria marked �E�. Evidence of other areas will be sought at interview and /or test Shortlisting Criteria Special Conditions of Service S2 To be able to lift and move furniture, with appropriate training and equipment E Key Knowledge K1 To have basic knowledge and  understanding of the diverse needs of homelessness households

K2 Knowledge of basic Health & Safety relating to the cleaning of communal public areas and the handling of cleaning materials.   E

K3 Understanding of the Council�s policy of Valuing Diversity.

Relevant Experience E1 Proven experience of large scale cleaning, either industrial or domestic. E

E2 Experience of working with the public in and diverse multi-racial environment.

E3 Experience of working on own initiative as well as within a team environment, prioritising and successfully managing a personal caseload of work. E

E4 Experience of following established processes and procedures. D Key Competencies CS1 Negotiating Effectively Presents key issues in a persuasive and balanced manner, influencing opinion and resolving deadlocked situations

CS3 Teamworking   Demonstrates a clear commitment to the team approach; exchanging ideas and providing support to colleagues   E

CS4 Building Customer Relations   Seeks to understand the needs and perceptions of customers, building rapport and constructively tackling emotional situations   D

CS5 Communicating In Writing Conveys written information clearly and accurately to a wide range of recipients

CS11 Dealing With Detail Demonstrates an eye for detail, and an ability to stick at routine tasks   E

CS15 Working with Customers   Committed to securing the best possible service and outcomes for customers

CS18 Developing New Skills Takes responsibility for continuous personal development

CS20 Minimising Risk Retains an awareness of the work environment, ensuring that the safety of customers, colleagues and self is paramount E