Technical Support Officer LBS-005

Target start date is 30 July

Job Description

Job Title      Technical Support Officer Grade      Hay 5 Business Unit      Waste and Cleansing Department           Environment, Neighbourhoods & Growth

Purpose of the job

To assist the Southwark Policy and Business Support management team in the technical provision, organising and co-ordination of resources by providing all necessary administration support

Principal accountabilities

Provide administrative support to the Commercial Waste service.

Data entry and processing, filing, photocopying and shredding.

Receiving, sorting, distributing incoming and outgoing post.

Organising stationery and stores for the service including keeping up-to-date inventories.

Inter-office/departmental liaison e.g. providing/getting information from other sections.

Face to face customer relations and back up cover for the hygiene services team.

Initiating correspondence where appropriate.

Job context

Reporting to: Buisness Services Manager

Organisational Objectives : Contribute to the Department�s development and implementation of the Council�s corporate objectives including: Health & Safety in the workplace Performance Management and Investors in People Equal Opportunities and Managing Diversity Customer Care Policy Quality Initiatives Data Protection Policy Financial Responsibilities : None Contacts: Required to maintain appropriate relationships with other departments and the business units of the Council, external agencies and the community, and to develop joint initiatives where these add value to service delivery.  Contact with tenants, leaseholders, councillors and MPs. Grade/Conditions of Service: Grade : 5 Contractual hours: 36 hours, Monday to Friday

Person Specification

Knowledge, including educational qualifications:

Educated to GCSE standard with appropriate word processing qualification. Knowledge of workplace processes required to maintain recognised performance and quality measurement standards Experience of working in an administrative capacity in either the private or public sector. Experience of developing and maintaining efficient office management and records systems and procedures. Experience of working within a multi-discipline team Ability to communicate effectively both verbally and in writing. Ability to effectively prioritise and meet deadlines when faced with conflicting priorities. Ability to initiate and carry out work independently as well as working as part of a team. Good written and oral skills. Ability to produce complex reports and take meeting minutes,( noting key tasks, participants, responsibilities and action points arising from staff, residents or other meetings.) Excellent interpersonal skills to be able to deal with a wide range of individuals both internally and externally. Ability to accurately input data to business systems. Ability to use and produce documents using IT applications including word-processing, spreadsheets and databases. Well organised with the ability to work to tight deadlines and manage company priorities

E/S/I

E/S/I

Experience:

E/S/I

E/S/I

E/S/I

Aptitudes, Skills & Competencies:

Proficiency in Microsoft Excel - Intermediate to Advanced level Proficiency in Microsoft Word, Can write well Can do basic arithmetic (but at a high level).

E/I/T

E/I

E/I

E/I/T

E/I

E/I

E/S/I

E/S/I

E/S/I

Special Conditions of Recruitment: In exceptional circumstances to work outside normal working hours to respond to emergencies or attend meetings E/I

Key:

 E = Essential Criteria ,  I = Evaluated at Interview, S = Shortlisting,  T = Test