ASB Liaison Officer (Grade F)
London Borough of Tower Hamlets
Who You Are
We are looking for someone who is passionate about supporting residents and eager to tackle Anti-Social Behaviour (ASB). You should have excellent customer service, communication, and administrative skills, and experience working in a customer-focused environment. You should possess strong interpersonal skills and be able to confidently deal with residents, including those who may be vulnerable or distressed. Strong administrative and organizational skills, the ability to manage competing priorities under pressure, and an understanding of confidentiality and data protection are key.
What the Job Involves
As an ASB Liaison Officer, you will act as the first point of contact for residents reporting anti-social behaviour, responding professionally to enquiries from residents, stakeholders, and partner agencies. Your responsibilities will include providing support and advice to victims of ASB, logging and allocating cases, maintaining accurate records, and assisting ASB Officers with case management and administrative tasks. This position involves working closely with Housing, Community Safety, Police, and other partner agencies to help deliver positive outcomes for residents.
Skills
- Excellent communication and interpersonal skills
- Strong administrative and organisational skills
- Experience using databases and maintaining records
- Ability to manage competing priorities
- Attention to detail
- Team player with a proactive approach
- Good IT skills, including Microsoft Office