Project Supervisor Recycling L3Z2

About North London Waste Authority (NLWA) Our mission is to preserve resources and the environment for future generations. We serve two million residents in seven boroughs and run communications and engagement campaigns to help them reduce their rubbish and recycle more. We campaign for government and industry action to reduce unnecessary single-use items, encourage reuse and repair and promote effective recycling. We deliver an education programme at our new education centre in Edmonton and in schools across north London, helping students learn about sustainability, reduce waste and embed long-term environmental habits. To help tackle the climate emergency and to prevent rubbish going to landfill, we are building the greenest Energy Recovery Facility in the country and modern recycling facilities at the Edmonton EcoPark, through the North London Heat and Power Project. NLWA staff are employed by London Borough of Camden and benefit from Camden’s recruitment, pension, and HR policies. About the role To support the successful planning, coordination and delivery of the Authority’s contamination reduction and recycling education plan in line with contractual requirements. The role will focus on project management support, stakeholder engagement, data collection and schedule planning to help ensure a successful delivery of the program objectives. Key responsibilities include: • Assist in the development and delivery of the authority’s contamination reduction and recycling education plan. • Organise the recycling advisor team in coordinating tasks, tracking progress, and preparing regular reports and updates. • Help gather, analyse and present data to inform decision-making (e.g. number of households contacted, service requirements, communications needs). • Contribute to the design and delivery of resident and stakeholder engagement and communication activities. • Liaise with internal teams (e.g. Communications, IT, Operations, Contact Centre and Communication’s) and external contractors and partners to support timely delivery of project milestones. • Coordinate the delivery of daily and weekly team schedules to ensure the achievement of agreed objectives. • Assist in the monitoring and evaluation of service trials and pilots, gathering feedback and reporting on outcomes. • Support the Strategy & Services Team in other related tasks and initiatives to improve waste and recycling services. • Supervise a team of advisors and proactively identify and report issues encountered during routine duties. • Undertake other duties, commensurate with the grade, as may reasonably be required. About you • Educated to A-level or equivalent. • Relevant training in customer service, community engagement or sustainability • Experience of working in a project support or coordination role, ideally within a public service or environmental context. • Knowledge of waste management, recycling services or environmental sustainability (desirable). • Experience of liaising with a wide range of stakeholders and partners. • Experience of collating data accurately, simple analysis and reporting (e.g. surveys, CRM systems, Excel). • Strong organisational and administrative skills, able to prioritise and manage multiple tasks. • Good written and verbal communication skills, able to prepare reports, briefing notes and presentation materials. • Confident in engaging with residents, community groups and colleagues across departments. • Competent in using standard office IT applications (e.g. MS Excel, Word, PowerPoint, project management tools). • Enthusiastic and proactive, with a can-do attitude. • Ability to lead by example, collaborative and team oriented. • Committed to customer service and improving local environmental outcomes. • Respectful, approachable, ability to build trust quickly and to bring out the best in people • Flexible and adaptable to changing priorities - able work earlier or later shifts as and when required to support service needs. • Candidates are expected to adhere to NLWA’s values Work Environment The NLWA offices are in Tottenham Hale; two minutes from the Tube station with great service and amenity links close by. The postholder is expected to work Tuesday – Saturday, 10:00 am – 6:00 pm, with a requirement to work earlier or later shifts as and when required to support service needs. Ability and fitness to travel around the authority area on public transport is essential and an oyster card will be provided. The postholder will be expected to carry out the duties of the post with due regard to the Authority’s relevant codes and procedures. All employees are required to participate in the Performance Management and to undertake appropriate training and development identified to enhance their work. People Management Responsibilities The Project Supervisor will have line management responsibility for a team of Recycling Advisors. The post holder will work collaboratively with other members of the Strategy & Services Team to ensure there is appropriate engagement and support for priority campaigns. You will embrace the ethos of a self-managed team, where resources are used flexibly to deliver agreed priority areas of work. Relationships The post holder will report to the Contract Manager, Recycling and be required to work closely with colleagues across the Strategy & Services Team. Externally, you will work closely with local and regional stakeholders, communications leads and other representatives from partner organisations, residents and community groups. As such, you’ll be expected to maintain a professional manner at all times. Is this role Politically Restricted? This role is not politically restricted. Diversity & Inclusion At Camden, we value and celebrate difference and encourage diversity in all respects. Our diverse workforce ensures we represent our communities to the best of our ability and enables us to make better decisions. Because of this, we particularly welcome applications from Black, Asian and other ethnic groups, those who identify as LGBT+, neurodiverse and disabled people. Click Diversity and Inclusion for more information on our commitment.