Estate Services Quality Assurance Officer (Sc6)

Job description Quality Assurance Officer Grade:               Senior Officer 1 (SO1) Reports to:       Estate Services Area Manager Direct reports:  None Your team:       Estate Services Service area:   Estate Services,Neighbourhood Services

Directorate:      Homes and Neighbourhoods

Special requirements of the post

Workstyle: Frontline (Full presence, working in the borough full time). Colleagues whose role is delivering frontline services to residents, visitors, businesses and/or other colleagues while present in the borough and activities cannot be done remotely.

This post requires a DBS check at the appropriate level – Basic

This post is subject to the council’s declaration of interest procedure

Our mission Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t be clearer: we serve. It’s in the logo. We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Together we can change the future . To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about. Overview of the role You will be responsible for undertaking a programme of regular estate inspections and audits related to caretaking and estate facilities and ensuring that estate cleaning and maintenance techniques are performed in accordance with best practice and procedure. You must follow health and safety regulations, with reference to fire safety on communal areas, signing off actions from the fire inspections you carry out. You will assist in the training and support of caretakers, including involvement in the management of communal keys and implementation of new cleaning equipment. The job requires you to work primarily out on site on various estates. Key responsibilities At the direction of the Estate Services Area Manager, to inspect and monitor the estate services within the management area including caretaking, estate lighting, horticulture, communal repairs, waste collections, play areas, sports pitches, and garages, ensuring the services provided are meeting the highest possible standards of safety, security, cleanliness and overall appearance. To maintain accurate records of all inspections completed. To ensure health and safety related tasks, including fire safety inspections and fire risk assessments actions are conducted and completed within target times and associated records are updated on management systems. Carry out regular programmed and ad-hoc inspections as well as audits relating to communal facilities and issues on housing estates including community centres, estate noticeboards, garages, premises information boxes, abandoned vehicles, trees, communal utility meters etc. Take follow-up action as required. Ensure that standards are met through adherence to regulatory requirements and council’s quality assurance specifications including the raising of communal repairs and post inspection of works Provide advice and guidance to caretakers, including assistance with induction, testing of new equipment and training of caretakers to ensure that cleaning techniques are always consistent with best practice and health and safety requirements. Additionally, to lead or support procurement processes for services and materials. Provide information for managers to answer correspondence from residents and their representatives, Councillors, MP’s etc. on matters associated with estate services, within target timescales, ensuring compliance with the customer care standards. You will be required to provide prompt, courteous and helpful responses when dealing with residents, their representatives or outside agencies seeking assistance or when initiating contact. Liaise with council staff and contractors who provide other estate services, e.g. special cleaning, grounds maintenance, repairs, maintenance and tenancy management to ensure services are efficiently provided. This includes the assistance in the management of communal keys. To use and assist others to use Information Technology systems to carry out duties in the most effective and efficient manner. To have awareness and comply with safeguarding requirements, including the reporting of any concerns you have about someone who is vulnerable. Work as a team with other colleagues to provide cover during absences, as directed by management, as well as undertaking the duties of the post with minimal supervision. Undertake training and constructively take part in meetings, supervision, seminars, and other events designed to improve communication, personal development, and services in line with personal appraisal targets agreed by the line manager. Any additional duties consistent with the grade and level of responsibility of this position, for which the holder possesses the required experience and/or training.

Compliance Ensure adherence to legal, regulatory, and policy requirements under GDPR, Health and Safety, Employee Code of Conduct and in your area of expertise by identifying opportunities and risks, and escalating issues as necessary.