Senior Business Support Officer (Grade 5)

Role Purpose Provide administrative and operational support to the Risk & Insurance Team, ensuring accurate processing of insurance claims, efficient coordination of data into a case management system, and smooth delivery of tender‑related documentation and tasks. Key Responsibilities Input, update, and maintain insurance claims data within the organisation’s claims management system with a high level of accuracy. Assist in gathering, organising, and preparing documentation required for insurance tenders, renewals, and broker submissions. Track claim progress, follow up on outstanding information, and support communication between internal departments, insurers, and external stakeholders. Produce routine reports on claims activity, trends, and outstanding actions. Maintain organised records, files, and logs to support compliance and audit requirements. Provide general administrative support to the Risk & Insurance Team, including scheduling, case management updates, document preparation, and correspondence.

Skills & Experience Strong administrative skills with excellent attention to detail. Experience working with data entry systems or claims management platforms. Ability to manage multiple tasks and deadlines in a structured, methodical way. Clear communication skills and confidence liaising with internal and external stakeholders. Understanding of insurance processes (claims, renewals, tendering) is desirable but not essential.