Repairs Surveyor (PO2)

London Borough of Lambeth           JOB DESCRIPTION

Job Title:                Repairs Surveyor Department:          Residence Services Division:                Housing Business Unit:       Property Services Grade:                   PO2 Responsible to:      Senior Neighbourhood Surveyor Responsible for:    n/a

Main purpose of post

To ensure an effective surveying service is provided for Housing Services in a number of key areas in accordance with specifications, procedures and legislation; which include but is not exclusive to the following: Delivery and monitoring of a Responsive repairs day to day service

Provision of surveying services including the delivery of works and services programmes and projects to time, cost and quality.

Undertake physical pre-inspections of council stock in tenanted and communal locations.

Identification and accurate diagnosis of complex repairs for occupied and void properties, ensuring all works are completed in a timely and effective manner to prevent unnecessary financial loss to the council in disrepair claims.

Provision of precise specification of repairs of a complex and technical nature to a professional standard for repairs relating to structural defects.

Ensure appropriate and effective consultation with residents on Section 20 process.

Liaison with and efficient monitoring of repair contractors.

Devising and recommending cost effective solutions to repair problems.

Undertake quality checks and Post Inspections of completed works orders when selected.

Apply �Safeguarding� principles when visiting resident�s homes, ensuring any concerns about vulnerable residents and children are reported via Housing Staff or Social Services.

Key Accountabilities

Ensure the delivery of responsive maintenance repairs for a geographical housing area.

Conduct regular site based physical post inspections to ensure job completions are completed to a quality standard.  Follow up on any non compliance with the relevant parties to arrange call back to remedy and further sign off.

Carry out Damp & Mould inspections to identify current issues and also review potential future areas of concern.  Provide accurate feedback to residents to address areas of condensation explaining the best ways to prevent future mould and condensation issues.

Ensure accurate specifications are provided to enable effective repairs

Provide advice and assistance as necessary to staff about cost effective repairs and maintenance.

Resolve all problems of service delivery and issues of customer dissatisfaction, which are within the scope of personal responsibility. Where necessary escalate to senior members of staff and other sections. Provide accurate specifications to enable effective repairs

Provide technical expertise to Lambeth Council staff in the performance of the neighbourhood contract specification.

Resolve disputes with contractors, accept referral from other members of staff and provide technical advice and assistance to non-technical members of staff.

Accept referrals of complex or continuous variation requests and make appropriate decisions.

Provide verbal and written reports on contract performance and advise on the need for capitalisation of repairs and alternative repairs strategies.

Liaise with specialist surveyors, where appropriate and undertake inspections and detailed technical specification of void   properties.

Inspect pre and/or post repair work of a technical nature, as required and interview tenants and leaseholders regarding repairs.

Carry out environmental and general estate inspections and specify works as required. Check all works specified with a surveying input prior to authorizing payment. Identify high cost voids and major works, ensure that work is ordered and completed. Follow-up and ensure completion of work.

Have a strong awareness of �Safegaurding� and attend any related training refresher courses where requested.

To lead, develop and co-ordinate a professional team for straightforward projects, including multi-contract projects, to ensure compliance with the agreed project design, technical, financial, legal and programme requirements.

Advise front line staff of repair items including variation orders as requested.

Participate in day-to-day cover of front line services as a member of the team.

Ensure that all Lambeth Council and Lambeth Council policies and procedures are complied with to provide an effective, efficient and successful operational management of the service area.

To ensure that statutory/legislative requirements are met, managed and reviewed at appropriate frequencies.

To ensure adherence to the requirements under the Data Protection Act, and comply with measures to protect the confidentiality of information in accordance with policies and procedures.

Comply to Health & Safety legislation at all times and apply this in all aspects of your role.

To create a working environment where everyone feels safe, valued and motivated in accordance with policies and procedures with particular reference to equality and diversity.

Maintain relevant Quality Assurance Systems as necessary, including drafting procedures.

Takes ownership and be responsible for own work.

To ensure own professional knowledge is up-to-date.

Act as an advocate to ensure the integration of environmental sustainability into all aspects of construction procurement, particularly regular review the schedule of rates or other methodologies to be agreed.

Work with partner organisations as appropriate to respond to new priorities and legislation with respect to construction best practice promoting affordable warmth, reduction in CO2 emissions, and sustainable procurement and other relevant areas of best practice.

At all times, carry out the duties of this post with due regard to the Councils equal opportunities policy, email policy, valuating diversity, and ensure its implementation.

Carry out other duties as may be reasonably required.

Undertake all duties in accordance with Lambeth Councils policies.

PERSON SPECIFICATION

Job Title: Patch Surveyor (PO2) It is essential that in your written supporting statement you give evidence or examples of your proven experience in each of the short-listing criteria marked Application (A)

You should expect that all areas listed below will be assessed as part of the interview and assessment process should you be shortlisted.

If you are applying under the Disability Confident scheme, you will need to give evidence or examples of your proven experience in the areas marked with a �Tick� (�) on the person specification when you complete the application form. Criteria Code Description Short listing criteria

Education & Qualification

Q1

Q2 Holds degree level qualification, relevant professional qualifications or has equivalent substantial demonstrable experience.

Post graduate level qualification or evidence of continued professional development to this level

� A

Key Knowledge K1

K2

Knowledge of buildings maintenance and surveying.

Good working knowledge and understanding of contract management

� A

Key Experience E1

E2

E3

Sustained construction related experience

Clear knowledge of current issues affecting ALMOs, local authorities and social housing.

Experience of report writing and presenting performance related information in a simple and easy to understand way.

� A

Key Behaviours

Focuses on People  is about considering the people who our work affects, internally and externally. It�s about treating people fairly and improving the lives of those we impact. Put people at the heart of our work, after all that�s our business. It�s about making our processes fit people.

Ensuring anyone who calls me receives the best response that can be given even if it is not my area of work

Being approachable and positive for my area of work and other services

Showing empathy to help people inside the council as well as outside

Ensuring I treat people equally and take time to listen to their needs

Being open, flexible and available

Respecting team goals and supporting new members

Take time to understand residents� concerns and priorities Being approachable and positive for my area of work and other services

Showing empathy to help people inside the council as well as outside

Takes Ownership  is about being proactive and owning our personal objectives. It�s about seizing opportunities, driving excellence, engaging with the council�s objectives, and furthering our professional development.

Taking ownership of my task, breaking it down, engaging with persons involved, and reflecting if there is a more efficient way of achieving it

Going the extra mile, valuing success, being proactive and knowledgeable and taking the initiative Working with teams and service areas to achieve positive outcomes and

Taking accountability for the health and safety of our staff and ourselves

Taking time to really understand what our staff are trying to deliver and support them

When we promise to do something � we do it and where there are difficulties

Works Collaboratively  is about helping each other, developing relationships, and understanding other people�s roles. It�s about working together with colleagues, partners, and customers to earn their respect, and get the best results.

Finding out what other colleagues do and working closely with them

Networking with other teams to seek out mutually beneficial ways of working

Being a good team player and stepping in to assist manager or colleagues during absences

Sharing information, best practice and ideas with relevant networks and groups

Being approachable, listening and building

Communicates Effectively  is about how we talk, write and engage with others. It�s about using simple, clear, and open language to establish positive relationships with others. It�s also about how you listen and make yourself open to conversation. Breaking down our ideas to create a better understanding and communication between divisions and end users � simple is best to communicate well

Targeting the message to the audience, ensuring that everyone can access the information.

Listening for information from my manager and the council that can impact on your work

Sharing and passing vital and new information and reflecting back understanding

Focuses on Results  is about ambition and achievement. It�s about making sure we are working towards the end product and considering the effect of our service. It�s about making the right impact, having the right result and changing things for the better

Getting my work done to the best of my ability with the resources and finances we have

Thinking in relation to the �Borough Plan�, working well with colleagues to get good results

Making sure I understand my objectives and what I need to do

Working with my manager to develop my skills and knowledge

Keeping my manager informed of progress

Special requirements   May be required to attend evening committee meetings and work weekends as part of their duties.