Business Support Officer (Grade 4)

PERSON SPECIFICATION

BUSINESS UNIT:   tar SERVICE: Adult Learning

JOB TITLE:   Business Support Officer GRADE: 4

Note to Applicant : The essential criteria are marked with *, all other criteria are desirable.

CRITERIA

KNOWLEDGE AND SKILLS

METHODS OF ASSESSMENT

Qualifications and Training Applicants should be able to demonstrate:-

Adequate numeracy and literacy skills needed for this post and be able to show they have been trained in: * Administration practices Customer care/front line service Relevant IT skills and knowledge of software packages * Relevant Level 3 qualification or equivalent experience*

Demonstrate excellent communication skills, both written and verbal.* To have the ability to acquire the necessary standard of computer skills using word, spreadsheets and databases.* Ability to work within a team and work on your own initiative when required.* An understanding of and a personal commitment to the Vision and Values of Liverpool City Council

To have knowledge and an ability to demonstrate an understanding of the LEAs policies on Equal Opportunities.

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Experience

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Commitment

Other

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Produced by: Elaine McCausland Date:        April 2013

Key to Assessment Methods: I  -  Interview    P  -  Presentation     A -  Application     E -  Exercise     T -  Test     AC -  Assessment Centre

  JOB DESCRIPTION BUSINESS UNIT:  Employment and Skills JOB TITLE: Business Support Officer x 6 GRADE: 4 PAY RANGE: �18,463 - �21,519 POST NO: ALS/5/6/7/8/9/10/13 LOCATION: Various across the City.

PRIMARY PURPOSE OF THE JOB: To provide a flexible, efficient Business Support function across Community Services including the development and maintenance of all budgetary and management information systems designed to support the effective operation of Community Services. To deliver specific subject matter expertise in the administration of Committee Services processes.

DIRECTLY RESPONSIBLE TO: Business Support and Operations Manager DIRECTLY RESPONSIBLE FOR: Business Support Staff.

MAIN AREAS OF RESPONSIBILITY:

To maintain appropriate, up to date and accurate records on relevant systems

To perform duties related to the processing of information, progress chasing of documentation and recording

To provide a flexible service including dealing with visitors to site, scanning, photocopying, filing, post, and other resource tasks as designated.

To maintain adequate stocks of stationary and keep storage/filing areas tidy Coordinate committee reports and provide appropriate guidance to senior managers. To collate and distribute item reports within agreed timescales and assist with the Quality Assurance of item reports as appropriate. To arrange, attend and minute/record meetings and forums across Community Services. To ensure that minutes and decisions are distributed to authorised recipients within agreed timescales and in accordance with appropriate data protection guidelines. To offer guidance on procedural issues and timescales and progress actions/panel decisions as required. To ensure recommendations are shared and recorded on appropriate ICT systems within agreed timescales.

To provide day to day systems administrative support for service critical ICT systems including M3, Flare, Civica, LALPAC, ChildView, Leisure MIS- Legend, Liquid Logic (list not exhaustive). Duties to include new user requests, training of new and existing users, ensuring system integrity, generating statutory returns. Maintain confidentiality and adhere to information governance requirements when dealing with information. Co-ordinate the introduction of any new technology, systems, methods, or procedures ensuring that they are efficiently incorporated in to working practices. To provide support to officers on the delivery of Community Services systems. To act as the Assistant Directors PA and also provide cover for the Directors PA as necessary during periods of absence. Use initiative in relation to managing your own workload and judgement to resolve and deal with problematic situations.

To work within a performance management framework and to aspire towards the objective and targets set out in individual performance plans. Engage in and contribute to personal development activities and training.

To carry out any other tasks reasonably required of the post holder.

To ensure compliance with the Council’s policies on diversity, equal opportunities and health and safety.

To carry out the duties and responsibilities of the post with full regard to the Council’s Equal Opportunities Policy and any other policies and good practise guides and undergo such training as may be required in relation to these policies and guidelines.

 Develop the City Council�s commitment to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken

It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements with Standing Orders and Financial Regulations of the City Council and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the City Council�s safety plan.

This job description is not intended to be either prescriptive or exhaustive. It is issued as a framework to outline the main areas of responsibility.