Senior Customer Service Advisor - Revenues & Benefits (Scale 6)

We are the first point of contact for most of our customers. Our aim is to provide excellent, customer focused and professional advice to anyone who contacts us at the contact centre.
We are looking for energetic and ambitious candidate for a Senior Customer Services Officer position to work across Customer Operations Services to provide support for the contact centre (telephony and webchat) for the Council Tax and Housing Benefits front line service.
You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve.
This role focuses on advising customers on complex enquiries relating the billing, collection and recovery of council tax and assist customers with their queries relating to housing benefit and council tax support, and you will be a specialist advisor on council tax.
To be successful, we require that you match the following criteria.
* Ready to work between the hours of 9am -5pm Monday to Friday.
* Work at the Civic Centre twice a week (but may need to do more days if required) and working from home.
* To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers.
* To be able to navigate Civica system's such as Open Revenues and D360.
* Will go the extra mile to help our customers and listen to their needs.

Enfield council is an equal opportunities and inclusive employer and so we welcome applications from all sections of community and guarantee interviews for people with disabilities who match the essential criteria.
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest, and respectful, take responsibility and listen and learn.
If you value these Behaviours too, we’d love to hear from you.
Interviews week commencing 30th July
JD attached