Customer Services Advisor (Scale 4)

Customer Services Advisors answering queries on the phone related to Council wide enquiries.
We are an inbound Customer Service Call Centre dealing with all types of enquiries from members of the public.
It is a very fast paced office, so we expect our staff to promote a positive attitude. Experience working in a customer service environment. The ability to work to performance and quality standards always delivering excellent customer service.

We have designated as flexible workers which requires as to work at least 2 days a week in the office. You may be required to work in the office on additional days if you have training. Candidates will attend a 2-week training course both classroom and shadowing
Working Monday to Friday 9 to 5

Please ensure you only submit candidates who have previous customer contact experience or have previous experience of working in a call centre environment.