Operations Support Officer

Who You Are

You are an organized and proactive individual with experience in administrative or coordination roles, ideally within the repairs, maintenance, property, or facilities management sectors. You thrive in an environment where you can support teams by efficiently managing administrative tasks, enabling them to focus on technical delivery and service improvements. Your attention to detail and commitment to customer satisfaction makes you an invaluable asset to any team.

What the Job Involves

The role involves providing essential administrative and coordination support to the Repairs and Maintenance team, ensuring efficient delivery of services across a dispersed property portfolio. Key responsibilities include logging and prioritizing maintenance requests, scheduling works, communicating with contractors, managing contractor and financial administration, and offering general administrative support. You will also assist with meeting organization and support communication within a geographically dispersed team. You will play a critical role in supporting a small technical team covering a national portfolio, focusing on service efficiency and underpinning improved service performance.

Skills

• Strong organizational and time-management skills
• Excellent communication skills (written and verbal)
• Good IT skills, including Microsoft Office and database systems
• Ability to maintain accurate records and manage data
• Strong attention to detail and process-oriented
• Proactive and independent work ethic
• Good problem-solving skills and workload prioritization
• Customer-focused with a commitment to service quality
• Ability to work under pressure and meet deadlines
• Team-oriented with a flexible and supportive attitude