System Analyst (Benefits)

Who You Are

• You are detail-oriented and possess strong problem-solving and analytical capabilities.
• You have experience in Housing Benefit and Council Tax Support assessments.
• You are discreet and understand the importance of confidentiality and GDPR compliance.
• You excel in both verbal and written communication, with a strong customer focus.
• You can work independently and thrive under pressure to meet deadlines.

What the Job Involves

• Maintain and monitor the NEC software system for the Benefits Service, ensuring timely payment allocation and process integrity.
• Interact with internal and external stakeholders, including government departments, landlords, and auditors.
• Assist in implementing new software and updating existing systems, including thorough testing and documentation.
• Provide technical support and produce management reports using specialized software.
• Ensure correct operation and legislative compliance of software, conduct reconciliations, and monitor overpayments.
• Participate in and support IT system projects, providing management information and ensuring data safety and accuracy.

Skills

• Numeracy, accounting, and literacy skills
• Ability to apply complex legislation
• Process review and improvement capabilities
• Experience in software testing and IT system administration
• Project management skills and experience
• Tactful and customer-oriented approach
• Proficient in Windows-based office applications
• Knowledge of IRRV and Prince 2 methodologies is a plus