Business Support Officer (SO1)

Responsibilities

Support Voids Manager and Surveying Team.

Chasing term contractors for updates, reports and compliance certificates

Provide advice and assistance as necessary to staff about cost effective repairs and maintenance.

Resolve all problems of service delivery and issues of customer dissatisfaction, which are within the scope of personal responsibility. Where necessary escalate to senior members of staff and other sections.

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Have a strong awareness of “Safegaurding” and attend any related training refresher courses where requested.

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Participate in day-to-day cover of front line services as a member of the team.

Ensure that all Lambeth Council policies and procedures are complied with to provide an effective, efficient and successful operational management of the service area.

To create a working environment where everyone feels safe, valued, and motivated in accordance with policies and procedures with particular reference to equality and diversity.

Maintain relevant Quality Assurance Systems as necessary, including drafting procedures.

Takes ownership and be responsible for own work.

To ensure own professional knowledge is up to date.

To take responsibility, relevant to the post, for ensuring that Council statutes and government legislation is upheld. This includes the Data Protection Act, the Health and Safety at Work Act, Equalities and Diversity, Standing Orders and Financial regulations.

Take responsibility appropriate to the post, for ensuring compliance with council policies and procedures aimed at promoting and safeguarding the welfare of vulnerable children and adults.

To take responsibility, appropriate to the post, for tackling racism and promoting good race, ethnic and community relations.

To work flexibly in undertaking the duties and responsibilities of this job and participate as required in multi-disciplinary cross-department and cross organizational groups and task teams.

To undertake any other duties that may be required. These may be varied from time to time to meet the needs of the service