Customer Service Advisor (Grade 4)
Liverpool City Council
Role
Who You Are
You are a dynamic and customer-oriented individual with a strong commitment to providing excellent service. You have experience working in a fast-paced, real-time environment and thrive in a team setting. Your interpersonal skills allow you to communicate effectively with a variety of people, and you possess a high level of adaptability to handle change and uncertainty.
What the Job Involves
As a Customer Service Advisor, you will respond to customer enquiries, offering quality information, advice, and guidance on a range of council services. You will resolve enquiries at the initial point of contact, access digital services on behalf of customers, and support them in using digital channels. You will be responsible for ensuring the highest level of data quality, building rapport with customers, and maintaining a positive and professional attitude.
Skills
- Excellent verbal and written communication skills
- Strong customer service skills, including empathy and patience
- Ability to handle multiple tasks simultaneously
- Good understanding of ICT systems and customer relationship management tools
- Problem-solving and analytical skills
- Resilience in fast-paced environments
- Teamwork and collaboration abilities
- Ability to adapt to new processes and handle change