Mobile Estate Warden

Mobile Estate Services Warden - Job Description The working pattern for this job role is the following, 07.00 - 3.00pm Monday - Thursday - Friday 07.00 - 2.30. Expected to work 1 in 3 weekends - Sat & Sun 7.00 - 10.30 - when working weekend will have a day off on the following Monday.

Driving Licence is essential for this job role. MAIN DUTIES AND RESPONSILBITIES OF THE POST

Complete cleaning to a high standard in communal areas at housing estates across the Borough on a cycle agreed with the Estate Services Team Leader. This includes but is not limited to, sweeping, mopping, vacuuming, dusting/polishing, interior window cleaning, toilet and kitchen facilities, and when required clearing spills and bio hazards, ensuring correct procedures are followed. Undertake cleaning and litter picking of communal areas and blocks at council housing estates Complete basic ground maintenance tasks such as weeding, leaf clearance on communal areas council housing estates. Check car parking areas and garage compounds owned by the housing department for issues such as abandoned vehicles and flytips. Monitor communal utility meters Undertake health and safety risk assessments, e.g. trips and hazards, in communal areas Completion of inspection checklists covering main duties and communal areas. Report health and safety issues to the relevant teams and monitor for completion, e.g. communal repairs, compliance issues, to Estate Services Team Leader. Liaise with contractors to provide access to communal areas for repairs, safety checks, etc. Provide practical support for estate inspections, to include collection of small flytips and/or liaison with the Depot to collect items. Clean and unblock of bin chutes, bin stores and ensure rotation of bins for preparation of waste and recycling collections. Undertake low level working at height duties, such as window cleaning in communal areas Undertake manual handling tasks associated with the job role Attend work planning and team meetings with the Estate Services Team Leader. Any other duties relevant to the post as directed by the Estate Services Team Leader or other relevant manager.

Customer Care First point of contact for residents when working on estates. Listen to residents’ concerns and escalate these to Estate Services Team Leader for resolution. Provide practical support for resident events as direct by the Estate Services Team Leader or relevant manager. Escalate potential safeguarding concerns to the Senior Area Housing Manager

Mobile Estate Warden

Job Description

1. POST DETAILS Service Area: Housing Division: Tenancy Services Post Number: TBC Working Hours: 37 Grade: 4

Work Base: Civic Centre and Council Housing Estates across the Borough

Agile/fixed/mobile: Mobile

Prepared/Agreed by: Daniel Lloyd Date: January 2025

2. ORGANISATIONAL RELATIONSHIPS Reports to: Estate Services Team Leader Deputising Responsibility: N/A Directly Supervises: N/A Indirectly Supervises: N/A

3. JOB AIM AND PURPOSE Contribute to providing a safe and clean environment at council blocks and on estates across the Borough. Ensure areas of responsibility for cleaning meet appropriate standards and prescribed specifications. Provide excellent customer service and work to deliver a first-class cleaning services and all associated tasks. Assist in enhancing the appearance of housing estates to enable residents to take pride in where they live.

4. MAIN OBJECTIVES

To provide a pro-active caretaking service to Council residents across the Borough for housing estates. Ensure housing estates are kept clean, tidy and free from rubbish and litter and monitor recycling and waste bins. Deal with any emergency situation as they arise, including out of hours. Ensure the Council adhere with Health and Safety regulations. Provide access to contractors, particularly those that wish to access the services located in council blocks and be a point of contact for residents. This could include responding out of hours.

5. MAIN DUTIES AND RESPONSILBITIES OF THE POST

Estates Complete cleaning to a high standard in communal areas at housing estates across the Borough on a cycle agreed with the Estate Services Team Leader. This includes but is not limited to, sweeping, mopping, vacuuming, dusting/polishing, interior window cleaning, toilet and kitchen facilities, and when required clearing spills and biohazards, ensuring correct procedures are followed.

Undertake cleaning and litter picking of communal areas and blocks at council housing estates

Complete basic ground maintenance tasks such as weeding, leaf clearance on communal areas council housing estates.

Check car parking areas and garage compounds owned by the housing department for issues such as abandoned vehicles and flytips.

Monitor communal utility meters

Undertake health and safety risk assessments, e.g. trips and hazards, in communal areas

Completion of inspection checklists covering main duties and communal areas.

Report health and safety issues to the relevant teams and monitor for completion, e.g. communal repairs, compliance issues, etc.

Liaise with contractors to provide access to communal areas for repairs, safety checks, etc.

Provide practical support for estate inspections, to include collection of small flytips and/or liaison with the Depot to collect items.

Clean and unblock of bin chutes, bin stores and ensure rotation of bins for preparation of waste and recycling collections.

Undertake low level working at height duties, such as window cleaning in communal areas

Undertake manual handling tasks associated with the job role

Attend work planning and team meetings with the Estate Services Team Leader.

Any other duties relevant to the post as directed by the Estate Services Team Leader or other relevant manager.

Customer Care First point of contact for residents when working on estates. Listen to residents concerns and escalate these to office-based staff for resolution.

Provide practical support for resident events as direct by the Estate Services Team Leader or relevant manager.

Escalate potential safeguarding concerns to the Senior Area Housing Manager

Out of Hours/On-Call To work on a three weekly cycle to attend the housing estates out of office hours (Mon to Fri evening and Sat/Sun mornings and evening) to address urgent issues within communal areas

Stand-by duty outside of office hours for 7 consecutive days in a three week cycle (approx. 5pm to 8am daily) to attend to issues escalated by Safer Runnymede including attending to fire alarms, lift entrapments and emergency issues in communal areas.

Work with the Estate Services Team Leader to implement improvements with service delivery, e.g. reducing the requirement for additional refuse collection.

To support the response of the Council in the event of a borough emergency

To be familiar with and comply with corporate and local Safeguarding policies and procedures.

General The above is a record of the main duties and responsibilities of this post at a given date. The job may naturally change to meet the requirements of the service. If the changes are more significant your manager will discuss this with you.

The delivery of this job description should be read in conjunction with the council’s competency framework.

Person Specification Please indicate whether the criteria are assessed against the application form, interview or assessment by using the letter indicated in the columns to the right.

Method of Assessment   Essential (E) or Desirable (D) Application Form (AF) Interview (I)/ Assessment (A)

Knowledge

Knowledge of cleaning materials and equipment. E AF IA

Skills and Experience

Previous cleaning experience

Health and safety in the workplace including control of substances harmful to health (COSHH)

Understanding of data protection, confidentiality and safeguarding of vulnerable adults

Working with members of the public and vulnerable people

Well organized

Manual work and handling

Good verbal communication skills

Attention to detail

Able to work alone or as part of a team

E

D

E

E

E

E

E

E

E AF

AF

AF

AF

AF

AF

AF

AF

AF IA

IA

IA

IA

IA

IA

IA

IA

IA

Training and Qualifications

Other Requirements Clean driving licence and access to a vehicle Able to work out of hours