Resettlement Caseworker

Who You Are

You are an empathetic and diplomatic individual, skilled in providing expert advisory and support services to vulnerable families, particularly refugees. You are passionate about helping people integrate into British society and are committed to the values of equality and diversity. With a solid background in delivering person-centered support, you are experienced in making autonomous decisions and managing your own caseload effectively. A formal qualification or relevant experience in the Refugee/Third sector is essential.

What the Job Involves

As a Resettlement Caseworker, you will be responsible for carrying and managing a caseload of families. Your role involves providing intensive, holistic support, making practical arrangements for new arrivals, liaising with partner services, and ensuring families have access to necessary support structures. You will also prepare paperwork, manage casework records, and keep abreast of relevant legislation and policy changes. Engaging with various agencies, you will work on building and maintaining positive relationships to deliver integrated and responsive services. Additionally, professional development and administrative tasks form part of your regular duties.

Skills

• Strong interpersonal and communication skills
• Ability to work empathetically and assertively
• Excellent time management and organizational skills
• Proficient in ICT, including Word, Excel, and Outlook
• Knowledge of UK benefits system and housing regulations
• Strong understanding of statutory and voluntary sector services
• Ability to work independently and in a team
• Commitment to continuous learning and development