Quality Assurance Officer (SO1)

Who You Are

You are a diligent professional with a keen eye for detail, passionate about maintaining high-quality standards in reablement services. You thrive in leadership roles, effectively managing and supporting a team to achieve operational excellence. Your strong understanding of safe medication practices and risk assessments enables you to assure service quality while working both independently and collaboratively in diverse settings.

What the job involves

As a Quality Assurance Officer, you will play a pivotal role in the in-house Enfield Council reablement service. Your responsibilities include managing and supporting a team of four reablement officers, ensuring they are well-supervised, competent, and aligned with necessary procedures. Your duties involve providing line management, conducting practice observations, performing performance development reviews, and assessing training needs. You will also lead and complete audit activities, monitor staff absences, manage work rotas, and assure safe practices related to risk and medication assessments. Your role requires you to be on-site for direct oversight while offering some flexibility for remote work during audit completions.

Skills

• Leadership and team management
• Quality assurance and audit processes
• Risk and medication assessment
• Performance management
• Excellent communication skills
• Flexibility and adaptability
• Strong organizational abilities
• Proficient in relevant software and tools